Service Manager

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Service Manager is being appreciated by the Service & Manufacturing Sectors.

Achieved a Click Through Rate of 0.09% generating a number of new sales
In the first month of activity the Cost Per Action was reduced by 20%
Social shares by network

Challenge

Developing a real-time solution linking the service department and the servicing employees.

Solution

Service Manager is a state of art ERP promoting the serviceability and ensuring the end to end trackability to the admin about post sales service. It is creating a centralized hierarchy with feasible access to the service department in managing the service process.

Results

Service Operations have been more efficient by keeping the track of the complaints and allocation of the specific service team in the territory. Real Time Trackability of the scope of work and making the process more transparent and efficient.

From The Client

“These guys have built such a strong relationship with our organization that we consider them an extension of our IT department. We always know that excellent service is just a phone call or e-mail away and that we will receive the same level of attention they always provide that makes us feel like we're their top priority.”

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